Terms & Conditions
Quick Order Guarantee
Almost all of our orders are packed and shipped the same day. When you buy from Ferret Depot you'll receive your order right when you need it.
We accept Payment by Mastercard, Visa, Discover, and American Express.
1. At Ferret Depot, we seek to satisfy all of our customer and offer a 100% satisfaction guarantee. If you are not completely satisfied with our merchandise for any reason, you may request an exchange or refund. Refunds or exchanges may be made so long as the merchandise is returned in new condition and all postage requirements have been met by the customer. Returns must be made within 30 days of purchase. Please contact Ferret Depot at 800-496-3335 before returning any item(s) for the proper return or replacement procedure.
2. When making a return, please include your name, order number, and reason for returning the item. This ensures that we can process your return more smoothly and can serve you better next time. Orders lacking this information may have their processing delayed or halted without notice.
3. We work hard to ensure that you receive your items at the lowest price possible and we do not profit from shipping charges in any way. As such, shipping charges for original delivery are non-refundable and return shipping costs must be paid by the customer unless a damaged or incorrect item was received.
4. Any orders returned by the shipping carrier due to "refused delivery" or "not at home with several attempts to deliver" can still be credited for the merchandise amount minus any shipping charges incurred.