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- Policies - |
This is the web site of Ferret Depot
Our postal addres is: 605 Hawthorne Court, Galesburg, IL 61401 U.S.A.
We can be reached by e-mail at: admin@ferretdepot.com
We can be reached by telephone(8:30am - 4:30pm central time, Monday-Friday) at: (309) 344-2960 or (800) 496-3335 |
We can be reached by FAX at: (309) 344-3522 (24-hour dedicated FAX line)
- For each visitor to our web site, our web server automatically recognizes no information regarding the domain or e-mail address. We collect no information on consumers who browse our web site.
- Consumers who place an on-line order via our web site are asked to supply their credit card number. Our web site provides state-of-the-art encryption technology to protect your credit card and ordering details.
- We ask that you supply your phone number and e-mail address when placing an on-line order, only so that we have a means of contacting you quickly if there is a problem or question regarding your order.
- Occasionally, we share our mailing list with carefully-screened companies or organizations with offers we think might be of interest to our customers. If you do not wish to receive such ferret-related offers, please let us know by requesting that we place you on our "do-not-share" list. Customers on this list will continue to receive mailings from our company only, unless they request that we place them on our "do-not-mail" list. You may request that we place you on our "do-not-share" list by sending us an e-mail at: admin@ferretdepot.com, by sending a hard-copy request to the postal address or FAX number listed above, or by telephone at the phone number listed above during business hours. Regardless of the method of notification you choose, please be certain to provide us with full details of your complete name and address, so that we may comply with your wishes.
- If you place an on-line order, you may receive future mailings from us whenever we print a new catalog or periodic sale flyers. If you do not wish to receive such future product mailings from our company, please let us know by requesting that we place you on our "do-not-mail" list.
You may make such a request by sending us an e-mail at: admin@ferretdepot.com, by sending a hard-copy request to the postal address or FAX number listed above, or by telephone at the phone number listed above during business hours. Regardless of the method of notification you choose, please be certain to provide us with full details of your complete name and address, so that we may comply with your wishes. Customers who have requested that we place them on our "do-not-mail" list will also not have their name and address shared with any other company.
- We accept Payment by Mastercard, Visa, and Discover for all orders.
- Ferret Depot is not responsible for typographical errors on the website.
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Quick Order Guarantee
Most of our orders are packed and shipped the same day, so you can receive your order right when you need it.
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Refund Policy
1. At Ferret Depot, we seek to satisfy all of our customers. That is why we offer a 100% satisfaction guarantee: If you are not completely satisfied for any reason with merchandise you receive from us, simply return the merchandise in new condition and request exchange or refund.
2. Returns must be made within 30 days of purchase.
3. All Items must be in new resaleable condition.
4. Customer will be responsible for shipping charges to return unless we shipped a damaged or incorrect item. Shipping charges for original delivery are not refundable unless we shipped a damaged or incorrect item.
5. Please include a note with your name, order number, and reason for returning the item, so that we can process your return more smoothly.
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Return Product To: 605 Hawthorne Court, Galesburg, IL 61401 U.S.A. |
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