- Customer Service -

At Ferret Depot we are here to help you with any questions you may have. Please contact us at 1-800-496-3335 Monday-Friday between the hours of 8:30-4:30 CST, or email us at admin@ferretdepot.com

About Ferret Depot
Ferret Depot Policies
How To Reach Us
Mailing In Your Order
Quick Order Guarantee
Refund Policy
Payment Options
Flat Rate Shipping Details
United States Shipping Information
International Shipping Information
Placing An Order
Tracking An Order

About Ferret Depot

Ferret Depot is a wholly owned division of J & J Commerce, Inc. J & J has been the leader in its industry since 1965 and is still a family-owned and operated catalog mail order company. The success of our business has been based on two principles: professional-quality products and prompt service (most of our orders ship the same day we receive them). It is our goal to become the preferred online supplier for quality ferret products and information through exceptional customer service and product selection.

Ferret Depot Policies

This is the web site of Ferret Depot

Our postal addres is: 605 Hawthorne Court, Galesburg, IL 61401 U.S.A.

We can be reached by e-mail at: admin@ferretdepot.com

We can be reached by telephone(8:30am - 4:30pm central time, Monday-Friday) at:
(309) 344-2960 or (800) 496-3335
We can be reached by FAX at: (309) 344-3522 (24-hour dedicated FAX line)

• For each visitor to our web site, our web server automatically recognizes no information regarding the domain or e-mail address. We collect no information on consumers who browse our web site. Consumers who place an on-line order via our web site are asked to supply their credit card number. Our web site provides state-of-the-art encryption technology to protect your credit card and ordering details.
• We ask that you supply your phone number and e-mail address when placing an on-line order, only so that we have a means of contacting you quickly if there is a problem or question regarding your order.
• Occasionally, we share our mailing list with carefully-screened companies or organizations with offers we think might be of interest to our customers. If you do not wish to receive such ferret-related offers, please let us know by requesting that we place you on our "do-not-share" list. Customers on this list will continue to receive mailings from our company only, unless they request that we place them on our "do-not-mail" list. You may request that we place you on our "do-not-share" list by sending us an e-mail at: admin@ferretdepot.com, by sending a hard-copy request to the postal address or FAX number listed above, or by telephone at the phone number listed above during business hours. Regardless of the method of notification you choose, please be certain to provide us with full details of your complete name and address, so that we may comply with your wishes.
• If you place an on-line order, you may receive future mailings from us whenever we print a new catalog or periodic sale flyers. If you do not wish to receive such future product mailings from our company, please let us know by requesting that we place you on our "do-not-mail" list. You may make such a request by sending us an e-mail at: admin@ferretdepot.com, by sending a hard-copy request to the postal address or FAX number listed above, or by telephone at the phone number listed above during business hours. Regardless of the method of notification you choose, please be certain to provide us with full details of your complete name and address, so that we may comply with your wishes. Customers who have requested that we place them on our "do-not-mail" list will also not have their name and address shared with any other company.
• We accept Payment by Mastercard, Visa, Discover and PayPal.
• Ferret Depot is not responsible for typographical errors on the website.
  
  

How To Reach Us

Ferret Depot may be reached at 1-800-496-3335 Monday-Friday between the hours of 8:30-4:30 CST, or email us at admin@ferretdepot.com Please include your order number and name when inquiring about an order.

International Customers may call us at 1-309-344-2950

You may also fax us at 1-309-344-3522

Mailing In Your Order

If you would like to mail your order please follow these simple steps.
1. Print off the Ferret Depot order form.
2. Fill out the order form with your customer information and your order.
3. Call 1-800-496-3335 to receive a shipping charge amount for your order.
4. Mail the printed pages with a money order or check to:
Ferret Depot
PO BOX 1484
Galesburg, IL 61402-1484

Quick Order Guarantee

Most of our orders are packed and shipped the same day, so you can receive your order right when you need it.

Refund Policy

1. At Ferret Depot, we seek to satisfy all of our customers. That is why we offer a 100% satisfaction guarantee: If you are not completely satisfied for any reason with merchandise you receive from us, simply return the merchandise in new condition and request exchange or refund.
2. Returns must be made within 30 days of purchase.
3. All Items must be in new resaleable condition.
4. Customer will be responsible for shipping charges to return unless we shipped a damaged or incorrect item. Shipping charges for original delivery are not refundable unless we shipped a damaged or incorrect item.
5. Please include a note with your name, order number, and reason for returning the item, so that we can process your return more smoothly.
6. Any orders returned by the shipping carrier due to "refused delivery" or "not at home with several attempts to deliver" will be credited the merchandise amount minus the shipping charges incurred.

Please return all products to:
Ferret Depot
605 Hawthorne Court
Galesburg, IL 61401 U.S.A.

Payment Options

We accept Mastercard, Visa, American Express and Discover for online and phone orders. We also accept Paypal for internet orders only. Please note that J & J Dog Supplies, Inc. will appear as our Paypal business name. You may fax your order with credit card information, or you may mail your order with a money order or personal check. Sales Tax applys to Illinois residents only.

United States Shipping Information

We Ship Via UPS and USPS using basic weight based shipping. At checkout our website connects to the UPS or USPS website to determine the shipping charges. You pay actual UPS charges determined by the weight of the ordered items. We also offer Postal service with a small handling charge. UPS is very reliable and your shipment is trackable. We ship to APO addresses via USPS.

Most UPS orders placed by 2:00 P.M. CST Monday-Friday will be shipped that day.
Postal is not a guaranteed delivery service. Postal orders will be shipped as soon as possible.

Shipping Methods & Average Shipping Times

Shipping Method	Estimated Shipping Time
UPS Ground	1 - 6 business days (After day processed)
UPS 3rd Day Select	3 business days (After day processed)
UPS 2nd Day Air	2 business days (After day processed)
USPS Priority Mail	2 - 3 business days (After day processed)
USPS Express Mail	1 - 3 Business Days (After day processed)
USPS Parcel Post	2 - 9 business days (After day processed)
Saturday and Sunday not considered UPS business days.

International Shipping Information

Shipment to all countries is by USPS only. Shipping and insurance charges will be determined when the order is processed by connecting to the USPS website to get the most up to date rates based on the weight of the products ordered and the shipping destination. All USPS packages are insured.

• Most orders placed by 12:00 P.M. CST Monday-Friday will be shipped that day.
• Orders placed after 12:00 P.M. CST will be shipped the next day.
• Larger International orders requiring shipping quotes may take 2-3 days to process.
• In some cases due to Postal Service package size and weight restrictions to some International countries, additional packages are necessary to process/ship the order completely. This may create additional shipping charges to cover the cost of the extra packages. If necessary, you will be notified of the additional amount needed to process the order. Upon your approval, the additional amount will be charged to your order and then processed/shipped.
• Customer is responsible for all taxes and duties that will be collected at the time of delivery.
  
  

International Shipping Methods & Estimated Shipping Times

Shipping Method	Estimated Shipping Time
Priority Mail International	6 - 10 business days (After day processed)
Express Mail International	3-5 business days (After day processed)
These are the United States Postal Service's estimated delivery times.

Placing An Order

To place an order at Ferret Depot please follow these simple directions.

• Navigate to the desired item(s) you wish to purchase
• Click the yellow link below the item called "Add to Cart". The items that you have added to your cart will be displayed in the "Basket Contents" area. (The yellow rectangle on the right side of the screen.)
• When you are finished shopping click on the blue link "Checkout" in the "Basket Contents" area.
• If you are a first time customer you may enter a Login name and password. This will simplify the checkout process the next time you place an order. Choose a Login name that you will remember. Make sure your password is something that would be difficult for someone else to guess. Click "Continue". For returning customers just enter your Login name and password and you will be taken to the shipping and billing page. Your shipping and billing information will already be filled out for you.
• Fill out the Shipping and Billing information. If the shipping and Billing information is the same then you can leave the "Bill To" fields blank and click "Continue".
• Make sure the items in your basket are correct. Choose a Shipping option and credit card. Click "Continue".
• Enter your Credit Card Number and Expiration Date. Click "Continue" to process your order.
• An invoice will be sent to the email address you provided in the "Ship To" email address field.
• Shortly after placing your order you will receive a conformation email.
• After your order ships you will receive an email with tracking information.
• No orders are processed on Saturday or Sunday. All orders placed over the weekend will be processed Monday morning.
  
  

Tracking An Order

All orders shipped by UPS Ground are trackable. If you provide your email address when you place your order you will receive your UPS Tracking Number once your order has been shipped.

All Domestic USPS orders will receive a tracking number via email once the order is shipped. Tracking number emails for UPS and USPS orders are sent once UPS or USPS has uploaded shipping information. (after 5pm CST)

If you forgot to enter your email address during checkout then email admin@ferretdepot.com and we will send you your tracking information.

For USPS International orders please email admin@ferretdepot.com for your tracking number.